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Buyma’s Authenticity Guarantee

Buyma is committed to ensuring the authenticity of every item sold on our website.
Buyma’s zero-tolerance policy and money-back guarantee allow our customers to shop with confidence.

How We Ensure Authenticity

  • We allow only brand new & authentic items.
  • Actively monitor listings and seller interactions with customers to detect any items or activities that breach our policies.
  • Work with a third-party luxury authentication service to approve authenticity.
  • Require sellers to provide an authenticity tag, guarantee card, or receipt for every item.

How We Protect Our Customers and Sellers

  • Buyma works with a third-party authentication service to investigate and identify the authenticity of any item in question.
  • Buyma will provide a full refund if any item is found to not meet our policy standards.
  • Buyma inspects all returned items from customers in order to protect our sellers.
  • Members (both customers and sellers) who breach our policies will be banned from our site permanently.

How to Report An Issue Regarding

  • The Item You Have Received:
    Contact Buyma within 7 days, with your order ID, registered email address, and photos of the item.
  • The Active Listing:
    Contact Buyma with the item page URL and the reason for your doubts. Please include seller conversation details if applicable.
If you have any questions or concerns, please do not hesitate to contact Buyma support.

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